Privacy Policy

Last Updated: December 10, 2025

Introduction

Dulo, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Match League mobile game and related services (collectively, the "Service").

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: Display name, avatar, and other profile customizations.
• Payment Information: If you make in-app purchases, payment information is processed by third-party payment processors (Apple App Store, Google Play Store).
• Communications: When you contact us for support, we collect the information you provide.

Information Collected Automatically

• Game Data: Gameplay statistics, progress, achievements, scores, and match history.
• Device Information: Device type, operating system, unique device identifiers, mobile network information.
• Usage Data: App interactions, features used, session duration, and frequency of use.
• Log Data: IP address, browser type, access times, and pages viewed.

Third-Party Data

• Social Media: If you connect through Facebook or other social platforms, we receive your public profile information and friend list (as permitted by your privacy settings).
• Analytics: We use third-party analytics services that may collect information about your device and usage patterns.

How We Use Your Information

We process your data for the following purposes:

• To Provide the Service: Create and manage your account, enable gameplay, save your progress, and provide customer support.
• To Enable Multiplayer Features: Match you with other players, display leaderboards, and facilitate social interactions within the game.
• To Process Transactions: Complete in-app purchases and manage your virtual items.
• To Improve Our Service: Analyze usage patterns, identify bugs, optimize performance, and develop new features.
• To Personalize Your Experience: Customize game content, difficulty levels, and recommendations based on your preferences and gameplay.
• To Communicate With You: Send service updates, respond to inquiries, provide customer support, and send notifications about your account or gameplay.
• To Ensure Security: Detect and prevent fraud, abuse, and unauthorized access; enforce our Terms of Use.
• To Comply With Legal Obligations: Respond to legal requests and prevent harm.
• For Analytics and Research: Understand how players use our game, measure effectiveness of features, and conduct market research.

How We Share Your Information

We may share your information with:

• Other Players: Your username, avatar, scores, and gameplay statistics may be visible to other players through leaderboards and multiplayer features.
• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer service, payment processing).
• Social Media Platforms: If you choose to connect your account with Facebook or other platforms.
• Legal Requirements: When required by law, legal process, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights and Choices

Access and Update Your Information

You can access and update your account information through the in-game settings or dashboard at dashboard.dulo.games.

Delete Your Data

You have the right to request deletion of your personal data. Visit our Data Deletion page for complete instructions →

To delete your account and associated data:

1. Log in to your account at dashboard.dulo.games
2. Navigate to Account Settings
3. Select "Delete My Account"
4. Confirm your request

Alternatively, you can request deletion by contacting us at privacy@dulo.games. We will process your request within 30 days.

Please note that some information may be retained in our backup systems for a limited period or as required by law. Deleted data cannot be recovered.

For more details: See our comprehensive Data Deletion Instructions page.

Opt-Out of Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email or adjusting your notification settings in the app.

Data Portability

You can request a copy of your data by contacting us at privacy@dulo.games. We will provide your data in a portable format within 30 days.

Withdraw Consent

Where we process your data based on consent, you can withdraw consent at any time through your account settings or by contacting us.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us at privacy@dulo.games, and we will delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Email: privacy@dulo.games
Company: Dulo, Inc.

Regional Privacy Rights

For Users in the European Economic Area (EEA) and UK

Under the General Data Protection Regulation (GDPR), you have additional rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

For Users in California

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by us
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@dulo.games.

Terms of Use

Dulo, Inc. makes this website and its web and mobile games (the "Service"), including all information, text, graphics, software, and services, available for your use subject to the terms and conditions set forth in this document ("Terms of Use"). By using this website and the services offered on it, downloading any software, or browsing the website, as well as by downloading any of Dulo, Inc. JSC's mobile games from app stores, you accept the following Terms of Use. If you do NOT agree to all these Terms of Use, please do NOT use this website and/or download any of our games.

Dulo, Inc. is authorized to amend the Terms of Use at any time, with the amended Terms of Use effective as soon as they are posted on this website. Please check the most current Terms of Use to ensure that you are aware of all the terms and conditions regulating your use of this website and Dulo, Inc. games.

Dulo, Inc. reserves the right to make changes to or update the content of the website and its games or the format thereof at any time and without any notice. Dulo, Inc. reserves the right to terminate or restrict access to the website for any reason whatsoever at its sole discretion.

Warranties and Disclaimers

ALL INFORMATION, SOFTWARE, AND SERVICES OFFERED ON THIS WEBSITE ARE PROVIDED "AS IS." Dulo, Inc. HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Dulo, Inc. MAKES NO WARRANTY, REPRESENTATION, OR GUARANTY AS TO THE CONTENT, SEQUENCE, ACCURACY, TIMELINESS, OR COMPLETENESS OF ITS INFORMATION, SOFTWARE, OR SERVICES. Dulo, Inc. MAKES NO WARRANTY, REPRESENTATION, OR GUARANTY THAT THE INFORMATION, PRODUCTS, OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

Dulo, Inc. ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION, SOFTWARE, OR SERVICES REFERENCED OR LINKED TO ON THIS WEBSITE.

IN NO CASE SHALL Dulo, Inc. BE HELD LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, THOSE RESULTING FROM A LOSS OF BUSINESS, DATA, OR REVENUE; RELIANCE ON THE MATERIALS PRESENTED; DELAYS; OR BUSINESS INTERRUPTIONS ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF Dulo, Inc. INFORMATION) REGARDLESS OF WHETHER Dulo, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DOWNLOADING AND USING ANY OF THE SOFTWARE OR SERVICES OFFERED ON THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ALL DAMAGE TO YOUR DEVICE SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES.

Copyright

Copyrights, trademarks, and all other proprietary rights shown in the content (including, but not limited to, software, services, text, graphics, and logos) are reserved to Dulo, Inc. and protected by international copyright laws. You agree not to copy, republish, modify, download, distribute, license, sublicense, reverse engineer, or create derivatives based on the site, its software, or its services except as expressly authorized herein. Except as otherwise provided, the content published on this website and/or in the app stores may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including, without limitation, distribution, reproduction, modification, display, or transmission, without the prior written consent of Dulo, Inc. is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

Dulo, Inc. disclaims all proprietary interests in its intellectual property rights other than its own. References to third-party services and software are given by Dulo, Inc. "AS IS," without warranty of any kind, either expressed or implied.